How to Deal with Fake Negative Reviews

Fake reviews are difficult to deal with, especially for firms, which are still on a developing stage. It is very easy for a random person to create an account and leave a response on a corporation’s profile. The rest is left on the company to deal with. Shockingly most of these negative reviews are left by people who haven’t tried your services, rather they are trying to stop potential customers reach you. Now the question arises what do you plan to do in such a scenario when you do not even know the next person?

Here are a few tips that can help you sail through this difficult situation:

Take Time to Respond to Such Reviews

A negative review may get you infuriated and you might want to respond to it aggressively; here lies a trick – an aggressive response would not leave a positive imprint on your audience. They will automatically build an image of you which is not worth trusting.

Therefore, you should take time to think about the best step that can be taken in response. Do not put yourself in more trouble by leaving a negative reply. Always remember, patience is the key to every successful business.

Leave a Positive Reply Instead

A review with a username is more genuine than the one left without an identity. When someone posts a review anonymously, you can be sure that they haven’t taken your services at all. In such a case you can reply them for a 100% refund. If the concerned person didn’t ever connect with you, you don’t have to pay a single penny to them. Therefore, you rest assured of no financial loss and managing your online reputation simultaneously.

Ask Respective Website to Get the Review Removed

While Google policies allow its users to leave any kind of review about corporations; you can definitely reach out to them for assessing those comments and take necessary steps if possible. Google will get it removed under certain conditions such as, the reviewer holds a conflict of interest or they are impersonating to be someone else etc. Similar is the case with other websites like Facebook, Yelp etc.

Share Your Dilemma with Your Past Consumers Publically

If a corporation is a point of excellence, then it should remain confident about its knowledge and service. Sharing your experience publically will project you to be a confident firm as well as it will draw the attention of your past clients. If your past customers have received a great service from you, they will automatically post positive reviews about you, making false reviews lose their significance.

Final Word:

When starting a business, you should be prepared to face obstacles, competitors and downfalls. Only when you are prepared for it, you can sail through it. You should never give a random person or even your toughest competitor the power to bring you down. A few fake, negative reviews on your profile do not hold the potential to ruin your business if there is a stream of positive reviews flowing on your profile.